This post first appeared on the TCPA’s blog series about trust in the planning process. Thanks so much to them for asking me to write something.
Public trust is a powerful concept, that’s beset with fuzziness and contradiction.
We instinctively know if we trust a person, organisation or process, but can’t always clearly explain why.
Leaders universally agree that trust matters, yet don’t pay enough attention to maintaining it. Like a football referee, many don’t fully appreciate its importance until something goes wrong.
I’m sure that most planning and place-making professionals appreciate how volatile trust can be. If you’re in any doubt, here’s a reality check: the sector faces a crisis of confidence amongst the people upon whom its legitimacy depends.
Continue reading “Change to build community trust”