Ben Lowndes #viewsoncomms

A perspective on PR, development and life in the South West

Category Archives: Public relations

Building trust makes complete business sense

This post first appeared on the South West Business Insider blog on 26 March

Businesses in the South West are in a period of unprecedented change, with challenges and opportunities facing every sector.

The impact of technology, political stability, hiring good people and – yes – Brexit are just some big questions that businesses are facing, with varying degrees of success.

All businesses are different, with their own priorities and stories to tell. But research from KPMG suggests that the issue most troubling CEOs is the risk of reputational damage.

It’s long been said in the PR industry that reputations are hard earned and quickly destroyed. It’s a nice line, which has the benefit of being true. Social media’s ability to accelerate that damage makes this a more pressing concern.

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Four thoughts on the government’s housing story

Anyone who’s worked in PR within government knows the drill when it comes to big announcements like the Prime Minister’s housing speech today.

The announcement to proposed changes to the dry-but-much-maligned area of planning policy followed some familiar and well-executed steps.

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Reputation matters: how developers can build trust in their work

Without putting too fine a point on it, developers’ reputations have had a challenging year.

I’ve been to a few public meetings lately where they’ve been criticised. It’s always been like this, especially when people don’t want development in their areas.

But it feels like the volume and tone of criticism has changed over the last year, as a growing range of issues has hit the mainstream. Land banking, executive pay, leasehold concernsviability assessments and worries about the green belt are all in the headlines.

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New year, new hopes and engagement approaches

This Christmas was a good moment to reflect on what happened in 2017 and make plans for the year ahead.

Unusually for us, we haven’t travelled beyond Bristol this Christmas. Spending the festive break in Somerset provided an opportunity to really think about these things, as well as spend time with family and friends.

The last 12 months have been a hell of a time for me; memorable, challenging and exciting. It was a bit stop-start, with the snap general election disrupting projects whilst providing a new level of uncertainty for a government already absorbed by Brexit. Anyone remember ‘strong and stable’? It didn’t go well when the PM visited the South West and was a new low point for drab, one-way political campaigning in this country. It all feels like a different era now.

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Devolution: people care if they’re aware

The West of England’s devolution deal was rubber stamped last night after months of discussion by local leaders.

The agreement unlocks around £1bn in investment in housing, transport and skills. Most people would regard these as important issues that should be locally controlled.

Despite this and the welcome statements that will follow, last night’s response to the news seemed muted.

Councillors in Bristol expressed concerns that the 2,000 responses the recent consultation generated should have been much higher.

The Bristol Post reported these concerns alongside the question: does anyone care?

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Talking about our devolution: what people told us about the deal

With all that’s happened since June, it’s easy to forget that there’s a big decision ahead about how the West of England runs its affairs.

The devolution deal for ‘greater Bristol’ won’t set most people’s pulses racing. But ask those who live and work here what’s important to them and many will say housing, transport, education, jobs or a combination of the above. As it happens, the West of England’s deal is geared towards addressing all of these issues.

On the table is £1bn to invest over 30 years in housing, transport and skills. Post #EUref, when ‘taking back control’ swayed views about our country’s future, handing responsibility for these issues to local areas seems an obvious step.

It’s probably worth five minutes’ of everyone’s time in the scheme of things.

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Owning our future: why dropping jargon matters

My blog on jargon in UK housing generated a great response and was my most popular post of last year.

I’ve not had time until recently to follow through on my promise to turn the feedback into an online resource. Today’s Twitter discussions about the importance of having a shared narrative and housing ‘owning our future’ (or #OOF) makes this a timely post.

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Why housing must get its story straight

“Every penny you spend on housing subsidy is money you can’t spend on building houses.”

David Cameron at Prime Minister’s Questions, 10 February

Sound bites can be a useful way to convey a simple, memorable point.

Used well, they can conjure powerful, evocative messages that people remember. Politicians love them and use them to distill grand and complex plans into a key point.

Problem is they often miss the fundamental, complex realities that are an essential part of the story. When that happens, people are more likely to misunderstand the issue at hand.

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How social can fuel great local conversations

“The profession is polarising between those practitioners that are cracking on and using new forms of media to engage publics in two-way dialogue and those that continue to spam journalists with press releases.

“The former have a great future in the business. The latter will be out of job within a generation.”

Stephen Waddington (@wadds) on the future of PR

After thousands of discussions, the West of England’s #WEbuildourfuture consultation ended yesterday (Friday 29 January).

This was an important and challenging conversation about housing and transport for the area’s four local authorities. Where 85,000 new homes should go and how transport should work are complex and thorny issues, with many differing and competing opinions. The last three months have seen the councils engage in genuine and thought-provoking exchanges. I hope it demonstrates the good practice Steven Waddington refers to in his quote above.

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Transport campaign toasts success

I was really pleased to see the West of England named today as one of a handful of areas to benefit from government funding to encourage increased use of electric cars on our streets.

Colleagues were among this morning’s gathering to welcome Transport Minister Andrew Jones’ announcement of £7.5m to fund more local charging points.

It was especially satisfying because we supported this bid with an excellent campaign which demonstrated strong public appetite in the West of England for government investment in infrastructure for plug-in cars.

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