McSweeney’s resignation statement eases the heat, but spin culture holds on 

Number 10 Downing Street

After days of pressure on the government, Morgan McSweeney’s exit as Number 10’s chief of staff felt inevitable.

As resignation statements go, it made a fair attempt to own his part in a scandal that could still engulf his boss.

It admits his role in advising the Prime Minister to appoint Peter Mandelson as US Ambassador, acknowledges the damage caused, and owns the failure.

It stands up well against a political culture that too often denies responsibility at all costs, even when the evidence screams otherwise.

Other parts of the statement – included here and in full below – landed less well though.

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Distinctive difference: PR that builds positive value

PR people often say that others don’t really understand what they do. This can make it difficult to explain the value of PR, even if this is clear to us.

It seems that many think of comms people as publicity agents. Media commentators regularly describe PR as a media-serving function. Our industry isn’t great at explaining its purpose, who it serves and how it does it.

This struck me in recent online exchanges following comments I shared from 2022 about Bristol’s political tensions.

Leave aside the irony of such questions coming from anonymous accounts. The comments made me consider whether I could do more to explain who my team supports and why it matters. So, here goes.

It’s useful to get it off my chest. I hope it’s helpful to others who don’t understand the role PR can play on many distinct levels.

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My three most read blogs of 2023

2023 on beach

As another hectic year draws to a close, I’m pleased to have found time to write here and elsewhere.

I launched a newsletter on Substack in 2023, which has hundreds of subscribers. This squeezed time for personal blogging, which raised questions about whether it’s still worth writing here too.

As a space for me to shape my thoughts, it remains useful. And the engagement with posts (which is up on 2022) suggests that others find it useful too.  

Thanks to everyone who’s continued to engage.

Here are the three posts that had the most views in 2022.

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Five comms predictions for 2024

Two online folders, one saying 2023 and the other saying 2024

Predicting what to expect in 2024 is widely seen as a mug’s game, especially after the last few years. I won’t let that hold me back!

Based entirely on gut instinct informed by a sceptical (but optimistic) outlook, here are five comms and reputation-related predictions for the next 12 months.

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New slogans, same old spin: Sunak’s net zero PR problem

London, United Kingdom. The Prime Minister Rishi Sunak holds a 'Net Zero' press conference in Downing Street. Picture by Simon Walker / No 10 Downing Street

Criticising sloganeering, with a campaign slogan strewn across a podium and a screen on the wall.

Lamenting ‘government by headline’ while sharing several social media posts designed to drive (no pun) the net zero narrative.

Decrying how politics is done as political aides feed MPs attack lines in readiness for battle with opponents.

As a comms professional, these inconsistencies stuck after the substance of Prime Minister Rishi Sunak’s net zero speech sank in.

The way politics is done today – short term, obsessed with headlines, shrouded in spin – fails the country, he said. Who, honestly, would disagree with that?

Therein lies the problem, because it made what followed Mr Sunak’s opening remarks a travesty. In setting a dividing line for Labour ahead of the general election, he can’t credibly claim to be thinking long-term at all.

More than ever, it demonstrated that the old way of communicating is alive and kicking. Labour posted a mock-up of Sunak in Liz Truss’ pocket, but hasn’t charged into battle.  

We are already seeing that the facts around the impact of these policies get lost in the noise. Few people seem persuaded as advocates and opponents double down on their views.   

Far from bringing in a new approach to politics, I fear we can expect more of this in the coming months.

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The hard truth about apologies: your reputation rests on them

Apology image. Lots of red squares with white text saying sorry

However tough it is, saying sorry for a mistake is the right thing to do.

When things go wrong, a timely genuine apology can repair reputational damage and restore trust.

It helps if the words are heartfelt and backed up by a commitment to put things right. Comms professionals sometimes describe this as ‘owning a crisis’.

Being sincere. Taking ownership. Committing to putting things right. Learning lessons. We hail these as the steps to reputational redemption, whatever the problem.

But, as we’ve witnessed recently, reality and personality can get in the way of a textbook approach. April saw a spate of missteps followed by apologies, with varying degrees of success. In sharing these examples, we offer no comment on the events which led to the apologies. They speak for themselves and generated miles of copy already.

This is all about the contrition, and how it went down. 

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