“Your call is important to us…”

Does anyone believe these empty business promises from bots while navigating automatic call filtering processes?

Services mishandled, calls unanswered and complaints ignored. Dealing with big organisations seems much more difficult, as customer services automate and default to online. It feels like only those bloody minded enough to complain or kick off online will get meaningful responses from this set-up (I am one of those people).

I’ve had frustrating times on the phone trying to resolve various issues since setting up Distinctive Communications earlier this year. A recent Sunday Times article asking why nothing in Britain works as it should highlights that I’m not alone (£).

It’s brought home to me how detached some organisations are from their customers. It also begs a question: why the hell do we put up with this?

Continue reading “My worst (and best) business experiences of 2022” →