This post first appeared on the TCPA’s blog series about trust in the planning process. Thanks so much to them for asking me to write something.
Public trust is a powerful concept, that’s beset with fuzziness and contradiction.
We instinctively know if we trust a person, organisation or process, but can’t always clearly explain why.
Leaders universally agree that trust matters, yet don’t pay enough attention to maintaining it. Like a football referee, many don’t fully appreciate its importance until something goes wrong.
I’m sure that most planning and place-making professionals appreciate how volatile trust can be. If you’re in any doubt, here’s a reality check: the sector faces a crisis of confidence amongst the people upon whom its legitimacy depends.
Continue reading “Change to build community trust”
Industry leaders discussed our inaugural Place Index report at a webinar organised by Social colleagues today (14 May 2021).
It was an enjoyable and fascinating discussion chaired by political journalist Geri Scott, which covered key issues raised in our recently published report. I was on the panel discussing topics including ‘levelling up’, engaging young people about the future of their areas and building trust in the development process.
My heartfelt thanks go to colleagues for organising the session and for working on the report over recent months. It’s been seen by loads of people, been well picked up in the media and was great to work on. I hope those reading it find it useful.
Thanks also to TCPA’s Fiona Howie, MOBIE’s Mark Southgate and Ahead Partnership’s Stephanie Burras CBE for joining the panel today. We had some great feedback and want to do something like this again soon. If you attended and asked questions, thank you too. I hope to see you in person at a future event before too long.
You can catch up on the webinar below. It lasts for about an hour.
Continue reading “#PlaceIndex webinar catch up: engaging communities after the pandemic”
Although the West of England has had an incredibly tough year, it’s still one of the country’s best places to live and work by many measures.
Covering areas around Bristol and Bath, the region has the spirit, ingenuity and amazing places that are unmistakably its own. It’s also the most economically productive region outside London. But it’s the region’s human qualities that make it special for so many of us.
Although many may not realise it, residents can decide this week who leads the organisaton representing the West of England on the political stage. Bristolians can vote on Thursday alongside electing their local councillors, Bristol’s mayor and Avon and Somerset’s Police and Crime Commissioner.
‘Super Thursday’ presents an opportunity for candidates to lead a region that needs to make its case clearly.
Business West touched on this point in its recent manifesto for the new mayor, who will lead an organisation covering Bristol, Bath and North East Somerset and South Gloucestershire council areas. Full disclosure: I have worked with some of these organisations at Social. None are clients at the time of writing this.
Continue reading “Can the West of England’s new mayor tackle its collaboration challenge?”
Watching Sunday’s scenes of rioting in Bristol gain traction across the world brought home a mix of feelings about a city and people I have barely seen over the last year.
I know we were not alone in our dismay and anger at what happened. Many have said the scenes did not represent the city they know and experience up close.
Everyone’s experiences of Bristol are different, it’s true. For all the ‘best places to live’ write-ups, challenges around deprivation, equality of opportunity and housing are real and have terrible consequences for those at the sharp end. There are many, many good people who have worked tirelessly this year (and long before that) to address these challenges. They deserve our gratitude, not sniping from the side-lines.
We are proud of our connections with Bristol and of our colleagues who work and live here with their partners and families. We were struck by the response of thousands of Bristolians who appeared to speak as one this week in saying: this is not who we are.
We wanted to do something to capture this sentiment. So we were pleased to be asked to create a statement from Bristol City Leaders group, which was released on 25 March and is included below.
Continue reading “#WeAreBristol: statement for a city for hope”
I’ve thought fitfully about relationships and how they shape our views during this grinding start to the year.
They keep families, teams, political organisations and communities of interest together. They’re imperfect, occasionaly fractious and sometimes maddening. But we would not be ourselves without them.
Connections and shared experiences that make life worth living have festered on the backburner since March last year. No amount of Zoom catch ups can fill the void this creates in our lives.
This is the context to my becoming more anxious with feelings that, for all the benefits that technology brings, people aren’t connecting with others who hold different views to theirs.
Continue reading “Building trust takes more than soundbites”
How was 2020 for you? If you work in comms, it’s probably been a mixed bag at best.
COVID-19 wreaked huge damage on parts of the sector, with jobs and businesses lost. Many who stayed in work, in the public and private sector, were much busier and more stressed. They worked under a cloud of uncertainty, responding to constantly changing events.
There will be learning points from this. On balance though, comms professionals can be proud of how they supported the COVID-19 response. They helped organisations adapt, kept the public and stakeholders informed and saved lives. Need convincing? Check out these examples of how the NHS is responding across all these fronts on #FuturePRoof’s website.
It’s a great shame, then, to see comments about ‘PR disasters’ when mistakes happen. It featured in commentary on the government’s COVID response, around issues created and managed (badly) by people like Dominic Cummings. Its cousin – the ‘comms failing’ – was name-checked when local leaders raised legitimate concerns at being out of the loop on important policy announcements affecting their areas.
Continue reading “PR disaster? Good comms people are proving their worth”