The hard truth about apologies: your reputation rests on them

When things go wrong, a timely genuine apology goes a long way. We’ve seen recently that this is easier to say than to do.

New developments in place and PR for 2023

This post covers trends in place-making and public relations.. Whatever happens, strategy, culture and good comms will matter in 2023.

I’ve been thinking about a meeting I covered as a young reporter, which has stayed with me for years since.

Recent events suggest we’re becomming more disconnected and fractious. We won’t change that by yelling at each other.

This week marks the start of a new financial year for us. Here are some thoughts for the weeks ahead.

Good, agile comms is proving its worth by enabling amibtious new place. Here is five ways it can help make places happen.